In order to provide our customers with the Couchbase Capella Cloud Service, Couchbase uses certain third-party suppliers, subcontractors, and hosting providers. At Couchbase’s instruction, some of these third parties may process customer personal data on your behalf in order to facilitate the Cloud Service (“Subprocessors”).

Couchbase’s current Subprocessors for the Cloud Service are listed below. This webpage does not give any party additional rights or remedies and should not be construed as a binding agreement.

Couchbase Capella Cloud Service Subprocessor List

1. Couchbase Affiliates
The following Couchbase, Inc. affiliates may provide support or perform other service functions for the Cloud Service:

Entity Name

Location

Couchbase Ltd

United Kingdom

Couchbase France SAS

France

Couchbase Germany GmbH

Germany

Couchbase Israel Technologies Ltd

Israel

Couchbase India Private Ltd

India 

Couchbase Japan K.K.

Japan

Couchbase Canada Technologies Canada
Couchbase Australia Pty Ltd Australia
Couchbase Singapore Pte. Ltd Singapore
Couchbase Middle East Offshore Dubai Entity United Arab Emirates

Couchbase Technologies Spain, SL

Spain


2. Infrastructure Providers
Couchbase may engage the following third parties infrastructure providers in connection with the Cloud Service, and these third parties may process personal data that you store in the Cloud Service:

Entity Name

Service Description

Headquarter Location

Amazon Web Services, Inc. (AWS)

Cloud infrastructure provider

United States

Microsoft Corporation (Azure)

Cloud infrastructure provider

United States

Google LLC (GCP)

Cloud infrastructure provider

United States

 

3. Other Third-Party Subprocessors
The following table lists third-party entities that provide additional tools and services used as a part of the development, delivery, and management of the Cloud Service. Depending on your Capella feature configurations, support needs, and professional service selections, Couchbase may engage these entities, as well as the entities listed in Section 2, to process personal data on your behalf:

Entity Name

Service Description

Headquarter Location

Zendesk

Customer support platform

United States

Atlassian Pty Ltd (Jira)

Customer support services

Australia

PagerDuty, Inc. Customer support services United States
SendGrid, Inc. Customer support services United States
Direct Line Tele Response Customer support services United States

Zoom Video Communications, Inc.

Customer support services

United States

Slack Technologies, Inc.

Customer support services

United States

Salesforce.com, Inc.

Customer relationship management services

United States

Okta, Inc. (Auth0)

Identity authentication functionality

United States

Datadog, Inc.

Infrastructure monitoring

United States

Shoreline Software, Inc.

Infrastructure monitoring

United States

Functional Software, Inc. (Sentry)

Infrastructure monitoring

United States

OpenAI OpCo, LLC (OpenAI)

Large language model provider for Capella

United States

Infosys Limited

Professional services

India

Adi Worldlink Group, LLC (Inspired Intellect)

Professional services

United States

Intuitive Technology Partners, Inc.

Professional services

United States

PRODATO Integration Technology GmbH

Professional services

Germany

Satigo Ltd

Professional services

United Kingdom

DysrupIT Pty Ltd

Professional services

Australia

Datanexions SAS

Professional services

France

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